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Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM helps organisations build more profitable customer relationships. Easy to deploy and use, it’s accessible from Microsoft Outlook or through a web browser, and integrates with many other business systems.
Microsoft Dynamics CRM is a fully integrated customer relationship management solution comprised of a robust suite of sales, marketing, and customer service capabilities that offer businesses of all sizes a fast, flexible, and affordable solution for finding, winning, and growing profitable customer relationships.
How can Dynamics CRM help You?
Marketing Automation
The Marketing Automation provides end-to-end management of marketing programs from data acquisition and segmentation to campaign management and analysis of responses and activities. More...
- Planning and Budgeting
- Data and List Management
- Campaign Management
- Response and Lead Management
- Marketing Analytics
- Marketing Workflow
Sales Force Automation
The Sales Force Automation delivers end-to-end sales cycle capabilities. More...
- Sales Team Territory Planning
- Lead Management
- Opportunity Management
- Account Management
- Forecasting and Sales Analytics
- Sales Workflow
Customer Service and Support
The Customer Service module provides complete service management functionality for contact centres. More...
- Proactive Sales and Support
- Account and Contact Management
- Interaction and Knowledge Management
- Case Management and Scheduling
- Real-Time Insight, Reporting, Analytics
- Customer Service Workflow
Analytics
CRM Analytics provides out-of-the-box tools and reports to help people analyse and measure their business. More...
- Performance Management
- Reporting
- Drill-down analysis
Why Well Data Technologies
Well Data Technologies are a Microsoft Gold Certified Partner and one of the first companies in the UK to have a consultant certified as a Business Management Solutions Specialist for Microsoft Dynamics CRM 4.0. In addition we also hold competencies in Network Infrastructure Solutions and Information Worker Solutions, with a specialisation in Portals and Collaboration.
With these competencies (achieved through rigorous Microsoft testing and independently scored customer satisfaction surveys) you can be assured that we deliver not just the right CRM solution, but that it is effectively integrated with, and takes advantage of, your existing IT investments.
Downloads
Click more to view product fact sheets (Adobe PDF Reader required). More...
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